Privacy Policy

Last updated: 01/01/2024

At DUTEN FRANCE, we take the privacy of your personal information very seriously. This privacy policy describes how we collect, use, store, share, and protect your personal data when you interact with us, whether by visiting our website, purchasing our products, or using our services.

1. Data Controller

The company DUTEN FRANCE, headquartered at 9 rue des Colonnes – 75002 Paris, is responsible for processing your personal data collected on our website and during the use of our services.

2. Data Collected

We may collect the following types of personal data, depending on your interactions with us:

  • Identification data: name, surname, address, phone number, email address, etc.
  • Connection data: IP address, browser type, time zone, operating system.
  • Financial data: credit card details or other payment information.
  • Purchase history: details of purchased products, transaction date, etc.
  • Communication data: messages sent through our contact forms, emails, or other communication means.

3. Use of Personal Data

We use your personal data for the following purposes:

  • Order processing: managing orders, delivery, invoicing.
  • Customer service: responding to your inquiries, providing support.
  • Marketing: sending promotional offers, newsletters, and other commercial communications (with your consent).
  • Service improvement: analyzing interactions with our site and services to enhance our offerings.
  • Security: preventing and detecting fraud and abuse.

4. Legal Basis for Data Processing

The processing of your personal data is based on the following legal grounds:

  • Contract performance: when you place an order on our website.
  • Consent: when you agree to receive marketing communications.
  • Legal obligations: to comply with our legal and tax obligations.
  • Legitimate interest: to improve our services and ensure the security of our systems.

5. Sharing Personal Data

DUTEN FRANCE may share your personal data with:

  • Service providers: subcontractors responsible for delivery, payments, or website management.
  • Competent authorities: in case of legal request or to protect our rights.

We are committed to never selling, renting, or transferring your personal data to third parties for marketing purposes without your explicit consent.

6. Data Retention Period

We retain your personal data as long as necessary for the purposes described in this policy or as required by law. For example:

  • Order management data: is retained for the duration of the contract execution and afterward for the legal warranty period.
  • Payment data: is retained only for the time needed to complete the transaction.

7. Your Rights

In accordance with applicable regulations, you have the following rights concerning your personal data:

  • Right of access: you can request access to your personal data.
  • Right to rectification: you can correct inaccurate or incomplete data.
  • Right to erasure: you can request the deletion of your personal data in certain cases.
  • Right to object: you can object to certain processing activities, especially direct marketing.
  • Right to restriction: you can request the restriction of processing in certain cases.
  • Right to data portability: you can receive your personal data in a structured, commonly used, and machine-readable format.

To exercise your rights, you can contact us at the following address: [Contact email or postal address].

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of the information.

9. Cookies

Our website uses cookies to improve user experience, analyze site usage, and personalize offers. You can manage your cookie preferences directly from your browser or by using the cookie management tool on our website.

10. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. In case of changes, we will inform you via our website or by any other appropriate means. The new policy will be applicable upon its publication.

11. Contact

For any questions regarding our privacy policy, you can contact us at: DUTEN FRANCE – 9 rue des Colonnes – 75002 Paris – France
Email: contact@duten.fr
Phone: +33 (0)466 522 000